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While the hospitality industry has been a mainstay in the UK for some time now, quantity does not exactly equate to quality according to surveys taken recently of those who have taken professionally arranged holidays. While there are structures in place by which consumers can lodge holiday complaints, many in the UK are unaware of how to do this and there is some suggestion that the nation’s culture itself does not support a complaining attitude. Hospitality industry watchdogs and consumer advocate groups are, however, encouraging Britons to come forward when they experience illness or negative travel experiences because the few who speak out tend to represent many more who remain silent about the same experiences.

Without evidence, many travelers find that their complaints go either unanswered or disputed. This is why legal experts are advising the public to do their best to record incidents of unfit hotel rooms or other severe issues that arise over the course of a holiday. Video or photographs can help holidaymakers in their quest to be compensated for unsatisfactory holiday experiences and are a crucial part of the legal process. Even if it turns out that there is no need for a case in course, experts advise that having such evidence in a traveler’s possession gives them an added edge at the bargaining table. This can make the difference between being fairly compensated for a legitimate complaint and receiving a list of excuses as to why the company in charge can do nothing about the issue. Experts hope that holidaymakers who have a negative experience will continue to register complaints so that the hospitality industry can continue to improve.